Social Security has recently changed how you contact them. It is essential to be familiar with the available channels to avoid losing access to your online account or personal benefit information and other important updates. Considering the new rules introduced by the Social Security Administration and the impact of the changes, many users may face login issues or delays in accessing online services if their accounts aren’t updated. Here is what you should do and the ways you can access the SSA.
Update Your Account
The SSA has moved away from its old login system. Therefore, if you created a “My Social Security” account before September 18, 2021, you must transition to either Login.gov or ID.me. This is necessary because failure to do so may result in temporary loss of access to your online account or benefit details..
The SSA transitioned to these new login systems to improve security, and unfortunately, many users are still not aware of the new requirements.
To keep your account active, visit ssa.gov, sign in, and follow the steps to connect your account to Login.gov or ID.me. Lastly, verify your identity if prompted. Once you have completed all the required steps, you can now securely access your benefits, upload documents, change or update any information, and much more.
Why the SSA is Changing How You Contact Them
The SSA has been forced to make these changes following federal budget cuts that have left it with fewer workers and fewer offices. These cuts have forced them to rely heavily on digital self-service tools, and this means that online channels are now the preferred method and in some cases, the only available and practical option. Here are the ways to contact the SSA in 2025.
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Online
The SSA website has been made secure, more user-friendly, and available in multiple languages to ensure that it is usable by all beneficiaries. Through the website, you can upload forms and documents, view your payment history and statements, change or update your direct deposit information, and apply for retirement, disability, and Medicare. You can also use the website to receive alerts and status updates. Therefore, if you haven’t logged in for a long time, do so and update your access.
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Phone
You can call 1-800-772-1213 from Monday through Friday, 8 a.m. to 7 p.m. While helpful, phone service can involve long hold times due to reduced staff.
Tip: The shortest wait times are often early morning (8–10 a.m.) and late afternoon (after 4 p.m.), especially later in the week.
The SSA offers interpreters in more than 15 languages, so you can call and ask for one that you prefer.
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In-Person
If necessary, you can still visit a Social Security office, but you will need to make an appointment first. However, in-person visits are limited and usually require an appointment due to staffing and office reductions. because the SSA currently has fewer offices and fewer employees.
You can use the SSA Office Locator to find your nearest branch and book an appointment first.
Conclusion
Social Security has changed how you contact them, and that means you need to act now. Updating your login could be the difference between staying in control of your benefits or hitting a wall when you need access most.
Millions of Americans depend on Social Security. Don’t wait until something goes wrong. Log in today, update your account, and make sure you can still reach the SSA when you need them.